We ask all customers to send their USB device via First Cass Royal Mail Recorded or Special delivery and keep hold of their tracking receipt in case their device gets lost in the post.
Our Service plan starts from the moment we receive your USB device so please allow time for the UK postal service and remember that there is no UK postal service on Saturday afternoon, Sundays and Bank holidays.
Some customers may wish to send their device via Special delivery – This is entirely your choice and does mean that you can insure your device and cover your self for consequential loss should your device go missing in the post. Recorded delivery usually costs approximately £1.50 and Special delivery £5.50 (prices subject to change by royal mail)
We send all recovered files back on DVD ROMs via recorded delivery.
If your files take up more than 4 DVDs (approx 18 GIG) then we will phone you to let you know and ask if you would like us to purchase a USB device on your behalf and Save the files onto that instead. (We will not make any extra money on top of the price of a new device).