We ask all customers to send their USB device via First Cass Royal Mail Recorded or Special delivery and keep hold of their tracking receipt in case their device gets lost in the post.

Our Service plan starts from the moment we receive your USB device so please allow time for the UK postal service and remember that there is no UK postal service on Saturday afternoon, Sundays and Bank holidays.

Some customers may wish to send their device via Special delivery – This is  entirely your choice and does mean that you can insure your device and cover your self for consequential loss should your device go missing in the post.  Recorded delivery usually costs approximately £1.50 and Special delivery £5.50 (prices subject to change by royal mail)

We send all recovered files back on DVD ROMs via recorded delivery.

If your files take up more than 4 DVDs (approx 18 GIG) then we will phone you to let you know and ask if you would like us to purchase a USB device on your behalf and Save the files onto that instead.  (We will not make any extra money on top of the price of a new device).

Please note that it is your sole responsibility to post your device via recorded delivery and also to check received goods on delivery. We will not be held responsible for any damage to goods or missing parcels before they reach our premises or once they have left our premises. Please check all goods for damage before signing the consignment note and report any damage to the delivery person immediately, do not accept the goods and contact us immediately as binary data is only recoverable from our secure system for a period of two days.  As we do not store your recovered files it is impossible for us to send you another copy of your data should you loose or damage you recovery DVDs.  We cannot accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of us or any agent acting on behalf of us.  We send all items First Class Signed for service (also known as Recorded delivery) All 48 hour recoveries are sent via special delivery.  Other delivery options are available on request.  Unless specific arrangements have been made in writing by the client we send all items to the address that you provided at the time of registration.  Should the client not be available to sign for delivery at the time of delivery then the delivery agent should post a card and either expect you to rearrange delivery at a convenient time or arrange collection from your local delivery office.   All deliveries are sent with our return address on the back and if collection has not been made by the expiry time set by your local delivery agent/office then they will send the delivery back to us rather than destroy it.   All deliveries sent back to us are stored in our safe for a maximum period of Six months after which time they will be physically destroyed by shredding and then incineration.   If you would like us to send your recovery back to you before it is destroyed then then we will require a £10 admin charge plus postage for every failed attempt.  More terms and conditions can be found by clicking here.  You can also read our privacy policy by clicking here

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